Privacy policy

Responsible for treatment

Responsible

BLISS HOME, S.L. (Bliss Homes)

NIF

B24888802

Domicile

Calle Luis Miguel Martín Berlán, 5, 1.º A, 28680 San Martín de ValdeIglesias (Madrid)

Contact for data protection

gestion@blisshomes.es

What information we're trying and where they come from

• If you ask for a studio or contact us by web forms, by phone, WhatsApp or email: name, email, phone, information about your home (location and feature), what you tell us and, in forms, the campaign or page you came by.
• If you answer an announcement with a Facebook or Instagram form: information that you fill out, that you transmit to us Feta.
• If you are a client owner: Identification and contact information, banking and fiscal information and housing and license information.
• If you stay in a house we manage: The information from the booking that we have with us from the booking platform or channel, your messages and information from the registration of passengers as required by law, including an identity document.
• If you want to work with us: information about your candidacy.
• If you navigate the web: using cookies only if you accept them (see cookie policy).

What we use them for, with what base and how long

Using artificial intelligence

We use artificial intelligence tools, such as those of Anthropic, to help us order and write answers to messages and to sum up phone calls. We do not make decisions that have an exclusively automated legal effect on you.

Who else can see your data

We don't sell your data. We only notify them to third parties if the law requires us, for instance to the Tax Agency or, in the case of the registration of passengers, to the Security Forces and Bodies and to the Reserve Platforms when we manage a reserved stay at them.

We also work with providers that conduct data processing on our own and only to provide our service. The main challenges are:

• CRM and commercial monitoring: HighLevel (GoHighLevel).
• Email, documents and schedule: Google Workspace.
• Web analytics: Google Analytics with only your consent.
• Advertising, advertising forms and messaging: Target (Facebook, Instagram and WhatsApp).
• Reserve management: Lodgify. Check-in and passenger registration: Chekin. Electronic locks: Nuki.
• Telephone: Aircall. Artificial intelligence: Anthropic.
• Web accommodation and servers: Hossinger, Hetzner and Supabase. Filling: Closed.

Transfers outside the European Economic Area

Some of these providers, such as Google, Meta, HighLevel, Aircall or Anthropic, can discuss data in the U.S.. Those transfers are supported by the Commission's decision to adapt the EU-US Data Privacy Framework. If the supplier is a party, or under the model contractual clauses adopted by the Commission. Can you get us more information at gestion@blisshomes.es.

Your rights

You can ask us at any time to have access to your data, to rectify them, to suppress them, to opposition their treatment, to restrict them or to bring them to another provider (portability) and to withdraw the consent that you have given us without affecting what you have been treated earlier. Write us to gestion@blisshomes.es indicating what right you have to exercise. If we have reasonable doubts about your identity, we can ask you to sign it. We'll get back to you within a few months.

To stop receiving commercial communications, use the low link to each send or write us to the same email.

If you think we have been bad about your data, you can claim with the Spanish Data Protection Agency at www.aepd.es.

Data from other persons

If you give us information about another person, for instance a co-owner or an escort in a reservation, you have to have been told earlier.

Security

We have been applying technical and organisational measures to protect your data and only those people from our equipment that require them to care for you have access to them.

Changes to this policy

If we change how to process your data, we will update this page and its date.

Last updated: September of 2026.